We commit to delivering the highest quality of service and equality of treatment to our customers. If you are unhappy with the quality of service you have received or if you feel our standards have not met our Customer Charter commitments, you have the right to complain to us.
Please note: QQI's complaints procedure can not address individual learners’ complaints or grievances. These should be addressed through the education provider’s internal complaints mechanisms.
Complaints should be directed to the relevant section. We will aim to deal with the problem without delay or, if the complaint does not relate to a service provided by us, we will direct you to the appropriate body.
If you do not know the name of the person in the section to contact, or if you are unsure which organisation you should make your complaint to, our Customer Service officers will be happy to advise you. You can contact them through our QHelp system (you will need to register if you do not already have an account).
If the staff of the section cannot resolve your complaint, or you are unhappy with their response, you can ask for the matter to be reviewed by a senior member of staff from that section.
If you are still unhappy with the response, you should make a formal, written complaint to the Director of Corporate Services who will investigate the complaint on your behalf.
You can do this online through QHelp.
Alternatively, you can complain in writing to:
Director of Corporate Services
26-27 Denzille Lane