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Customer Charter

QQI’s Customer Service Charter sets out the principles that underpin our service and our Customer Service Action Plan describes how we will apply these principles. 

We are currently in the process of finalising a new Customer Service Charter and will be preparing a new Action Plan to accompany this.

Upon completion of this process, this page and its companion Customer Service Action Plan page will be fully updated.​

In the interim, if you require advice or assistance in any matter relating to customer service, please use our QHelp system.


Further Reading