Commitment to Quality
QQI is committed to providing a quality service and
equality of treatment to all our customers. This charter sets out the standards
of service you, as our customer, are entitled to expect from us.
Key Service Standards
This Customer Charter outlines QQI commitments in
respect of the following:
What we do
Services to the Public
Services through the Medium of Irish
How to contact us
The type of service you can expect
We will make it easy for you to access our services
by providing a range of ways to contact us. We recommend you get in touch here.
Alternatively, we can be contacted as
Post 26-27 Denzille Lane, Dublin 2
(II) Services to the Public
Our services will be:
(III) Parliamentary Business
We manage Parliamentary Business Enquiries through
the office of the CEO.
(IV) Information Commitments
We will ensure the quality of our information is:
easy to understand
(V) Services Through the Medium of
We are committed to complying fully with the
provisions of the Official Languages Act 2003. If you wish, you
may choose to conduct your business with us through
In order to do this, we rely on both external
translation facilities and on the availability of internal staff to support our
services through Irish. Every reasonable effort is made therefore to ensure a
quality service is provided through Irish.
(VI) Consultation and Evaluation
We take a structured approach to meaningful
consultation with our stakeholders in relation to the development, delivery and
review of services.
We use a variety of mechanisms for consultation
with a wide range of representative bodies in relation to policy development
and regulatory matters that are vital to policy making. For further information
on our Consultation Framework please click here.
We will be pleased to hear from you if you have
suggestions as to how we can improve our service to you. QQI aims to make it
easy for customers to give us their views and concerns, and to make our
services more responsive to their needs.
We will carry out the following activities to
ensure that our current extensive consultative mechanisms will be further
developed over time by:
Identifying our customers both internal and external
Maintaining regular contact and consultation with our stakeholders regarding the development of new policies and initiatives
Keeping you informed about any changes in systems and procedures that will occur
Identifying areas where more or better consultation is needed
(VII) Equality and Diversity
We will endeavour to ensure the rights of equal
treatment established by equality legislation and to accommodate diversity.
(VIII) Internal Customer
We will ensure that staff are recognised as
internal customers and that they are adequately trained and properly supported
and consulted with regard to service delivery issues.